About VSHL – Victoria Speciality Hardware & Plumbing

About Us

Your One-Stop Hardware Source

The best hardware, the best service.

Your premier destination for top-quality decorative and designer plumbing and hardware solutions combined with unparalleled customer service.

Did You Know?

Did you know that Victoria Speciality Hardware meticulously inspects every single piece of product that comes through our doors? We check all items to ensure your high standards for workmanship & quality are upheld and we always meet or exceed your expectations. For those with a deadline, this unique quality control service is always complimentary, BUT it saves many projects as we discover product needing replacement before our client does. By the time the client is aware, VSHL has already reached out to the supplier & have a replacement on the way!

At Victoria Specialty Hardware, we’re proud to be your trusted source for high-quality decorative and designer plumbing and hardware. Our personalized approach to customer service and our dedication to helping you find the perfect pieces for your home is what truly sets us apart is.

For over ten years, we’ve had the privilege of serving the vibrant Greater Victoria community based our of our currently location near Uptown Mall. Before that, we spent nearly 20 years building strong relationships in Oak Bay, where we first planted our roots. That was where our commitment to excellence began, and it continues to guide everything we do today.

Since Aaron and Michelle took ownership in April 2018, our store has grown and thrived. Their leadership has brought a fresh perspective to our mission, helping us deliver on our promise to surpass your expectations at every turn. Even during the challenges of the pandemic, we adapted—offering phone and email orders to ensure both your safety and ours.

We believe a healthy balance between work and life is essential. That’s why we’re closed on weekends and statutory holidays, allowing our team to recharge and spend time with their families. When they return, they bring fresh energy and enthusiasm, ready to assist you with any project—big or small.

Accessibility is a core value here. Our showroom is fully handicapped accessible, ensuring everyone is welcome to explore our wide range of offerings. From personalized assistance to addressing complex design needs, we’re with you every step of the way to ensure a seamless experience.

Quality is our promise to you. Every item that enters our store undergoes rigorous inspection before it reaches your hands. Last year alone, our shipping and receiving team carefully examined nearly 23,000 items—averaging 88 checks a day—to ensure you receive only the best.

With over 111 vendors, we offer one of the largest selections of brands, including the island’s biggest display of cabinet hardware. If you can’t find exactly what you need, don’t worry—our team is always willing to go the extra mile to source it for you. Customer satisfaction is our top priority, and we strive to make your experience memorable every time.

About Us

Your One-Stop Hardware Source

The best hardware, the best service.

Did You Know?

Get In Touch